This guide walks through, step by step, how to sign in to the NewBook platform, retrieve your API credentials and restore access when you are locked out. Instructions cover both the connection from CloudBookMod and the most common incidents property administrators run into.
Follow these six steps to open your NewBook workspace, retrieve your API credentials and run a first synchronisation with your CloudBookMod modules.
Go to the URL NewBook provided when your property was onboarded. It usually takes the form https://[yourhotel].newbook.com or https://app.newbook.com/[yourhotel]. If you cannot find it, the onboarding email from NewBook contains it as well. Open the page in a recent browser (an up-to-date Chrome, Firefox or Edge) to avoid any certificate-related blocks.
Enter your NewBook identifier (typically the business email address attached to the property) and the password set at account creation. If two-factor authentication is enabled on your account, keep your authenticator app or SMS code ready before you submit. CloudBookMod has no access to your NewBook password or your 2FA codes.
Once signed in, open the Administration or Settings menu depending on your version. Depending on the NewBook release deployed on your account, the path may be: Administration → Integrations → API Access, Settings → External Integrations → Developer API, or Configuration → API → Generate Credentials. If no API entry is visible, your profile lacks the required rights — ask your property's main administrator to grant them.
In the API Access section, click "Generate a new key" or view the existing key. Copy the full key and the associated endpoint URL immediately: most NewBook releases only reveal the key once. Store both values in an enterprise password manager, never in a shared text file.
Open your CloudBookMod Client Area, go to Settings → Connected NewBook Account, and paste the API key and endpoint URL into the fields provided. Click "Test connection": CloudBookMod calls the NewBook API and displays your property name, room types and detected permissions. This step does not yet change any data in NewBook.
Once the connection is validated, activate each of the modules you need (Booking Engine Multi-Language, Channel Manager Sync, Guest CRM, and so on) individually from the CloudBookMod catalogue. The dashboard continuously shows the state of the NewBook link and alerts you by email if synchronisation is interrupted. Review the permissions once a quarter to keep flows stable.
The five incidents below account for the majority of the support requests received by CloudBookMod. Check the matching remedy before opening a ticket.
Use the "Forgot password" link on the NewBook access page. A reset email is sent to the address linked to your administrator profile. If the email does not arrive within 15 minutes, check the spam folder and confirm with your IT team that no filter is blocking the NewBook sender domain. CloudBookMod cannot reset a NewBook password on your behalf under any circumstances.
If the "API" entry does not appear in the Administration menu, your NewBook plan probably does not include API access. Contact your NewBook account manager to confirm eligibility. Another common cause: the key was generated by another administrator and never shared. Generate a new one and remove the old to preserve traceability.
A "permission denied" error during the connection test means your key does not include all the required scopes. For most CloudBookMod modules you need at minimum: Read reservations, Read rates, Write rates, Read guest profiles and Write guest profiles. The PDF Invoicing module additionally requires read access to night-audit data. Edit the key in NewBook to add the missing scopes and re-run the test.
NewBook automatically logs out inactive sessions after 30 minutes. If you are redirected to the authentication screen mid-configuration, sign in again and pick up at step 3: unsaved changes will be lost. For long operations (room mapping, rate plan imports) prepare all your data ahead of time and save regularly to avoid data loss.
If you have changed phones or lost access to your authenticator app, NewBook requires a manual reset through its own support desk. Prepare your NewBook property identifier and ID for the person named on the administrator account. The reset typically takes 24 to 48 business hours — do not disable 2FA permanently, it remains the strongest protection against credential theft.
CloudBookMod supports users on the link between CloudBookMod modules and NewBook. For issues internal to the NewBook platform itself — password reset, plan upgrade to enable API access, questions about the available functionality — contact the NewBook support desk directly on the official NewBook website.
CloudBookMod support can be reached at support@cloudbookmod.org or by phone on +61 3 9642 7853. Our team is available Monday to Friday, 09:00–17:00 AEST/AEDT (Melbourne), from our offices at 156 Collins Street, Level 12, Melbourne VIC 3000, Australia. When writing about a NewBook API connection, please include the email on your CloudBookMod account, the name of the affected module and the full error message shown in your dashboard.
Technical overview of the NewBook API, authentication methods and available endpoints.
How to configure the CloudBookMod Multi-Property Central Dashboard extension once NewBook is connected.
Setting up modules across two or more NewBook properties without duplicating work.
Answers to the questions most often asked about NewBook access, API keys and module configuration.