Support centre

Get help with your CloudBookMod modules for NewBook. Self-serve resources below, or reach out to our team directly.

Guides and documentation

Step-by-step guides for NewBook API setup, module configuration and advanced usage.

FAQ

Answers to the questions most often asked about accounts, billing and technical topics.

Academy

Structured onboarding path — from first sign-in to fully configured modules.

Changelog

Latest module updates and NewBook API compatibility fixes.

Email support

support@cloudbookmod.org — Mon–Fri 09:00–17:00 AEST/AEDT (Melbourne) — response within 4 hours.

Phone support

+61 3 9642 7853 — Mon–Fri 10:00–16:00 AEST/AEDT (Melbourne) — for billing and urgent incidents.

Response times: Email — within 4 business hours. Module activation incidents — within 2 hours. Billing questions — same business day. API connectivity outage — within 1 hour (monitor alerts must be enabled).